FREQUENTLY ASKED QUESTIONS

You'll find the answers to all your burning questions listed below, just click on a question to reveal the answer.

JOINING THE REWARD CLUB

  • Q: How do I join The Beefeater Grill Reward Club?

  • Q: Can I use my card at the new Beefeater Bar + Block restaurants?

  • Q: What benefits can I expect by activating my Beefeater Grill Reward Club card?

  • Q: How easy is the activation process?

  • Q: I haven't got internet access or an email account. Can I still join The Beefeater Grill Reward Club?

  • Q: How and why will you contact me?

  • Q: How do I opt out of communications?

  • Q: If I give you my details, will you pass them to anyone else?

  • Q: Is there an age limit on joining?

YOUR ACCOUNT

COLLECTING POINTS

  • Q: How do I collect points?

  • Q:Can I collect points at the new Beefeater Bar + Block restaurants?

  • Q: I have collected the first points on my card, what do I do next?

  • Q: I recently visited a Beefeater and forgot to present my card. Can I still collect the points from my spend?

  • Q: Can I split the bill and split the points?

  • Q: Do Points have an expiry date?

  • Q: Can I collect reward points on meals paid for at Premier Inn?

  • Q: It was my birthday last week, but I didn't get an offer. Why not?

  • Q: Is there a maximum to the number of points I can collect?

SPENDING POINTS

  • Q: How do I redeem (spend) points?

  • Q: How do I get my Reward Club Vouchers?

  • Q: I have printed my vouchers; how do I use them?

  • Q: How long is my voucher valid for?

  • Q: Can I use my vouchers in any Beefeater Grill Restaurant?

  • Q: Can I use my vouchers in a Beefeater Bar + Block restaurant?

  • Q: Can I use my Beefeater Grill Reward Club Vouchers and other Beefeater Vouchers in the same transaction?

  • Q: Are there limits on the items I can redeem a voucher against?

  • Q: I had trouble printing my voucher, can I re-print it?

YOUR REWARD CLUB CARD

  • Q: Can I use my Beefeater Reward Card in any Whitbread establishment?

  • Q: Does my card have an expiry date?

  • Q: What if I lose my card?

  • Q: I have more than one Beefeater Grill Reward Card. Can I activate more than one at the same time?

  • Q: Can anyone else use my Reward Club card

FURTHER HELP

  • Q: Who can I contact for assistance?

  • Q: Can you tell me where my nearest Beefeater Grill is?

Need Help?

View our
Frequently Asked Questions

Speak to our customer support team on 0333 234 1452 (Calls will be charged at your local rate).

Or email us:
beefeaterrewardclub@whitbread.com

Please, include your 16 digit Reward Club Loyalty Card number when emailing us.